Frequently Asked Questions
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Free shipping for all orders over $150 AUDFREE shipping will be applied at checkout
Free shipping for all orders over $150
Free shipping for all orders over $150 AUDFREE shipping will be applied at checkout
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A deposit is required for all new clients booking first-time appointments. This is deducted from the total cost of your appointment when you settle-up.
For single service bookings, we require a $50 deposit, and $100 for multiple service bookings.
Cancellations and changes must be made 48 hours before your appointment. We reserve the right to withold your deposit for any cancellations or rescheduled appointments made less that 48 hours prior.
Visit Terms & Conditions to view our full Cancellation Policy
We accept Visa, Mastercard, EFTPOS, Afterpay, ZipPay and Cash.
K18's patented peptide is a unique sequence of amino acids that travels deep into hair’s core structure to fit in and reconnect broken polypeptide chains (keratin chains) responsible for hair strength and elasticity.
An Analogy: When building proteins, the order of the amino acids determines the kind of protein and its properties, much like the way letters are arranged to make meaningful words and sentences. In the same way the order and where each word sits in a sentence leads to its overall meaning, K18 is the magic word that fits right in, integrating itself with the keratin chains as the hair recognizes it as a natural building block.
When hair gets damaged, the polypeptide chains (keratin chains) that make up the inner structure of hair strands become weakened and break. For context, there are billions and billions of polypeptide chains (keratin chains) in a single strand of hair. When these are damaged, hair’s core structure responsible for elasticity and strength becomes compromised and as a result it loses its resiliency and shine—or the look and feel of healthy hair.
After spending a decade in the lab scanning and testing all amino acid sequences across the entire keratin genome that makes up human hair searching for a breakthrough, we discovered one unique sequence (a bioactive peptide) that brings damaged hair back to its original, youthful state. This is our K18Peptide™.
Traveling deeper into the inner layers of hair than traditional repair products, our revolutionary peptide is just the right size and makeup to fit in and reconnect those broken polypeptide chains (keratin chains). And because our peptide is a bit of an overachiever, as a result of this reconnection, any disturbed disulfide bonds are also re-conformed.
Our peptide employs biomimetics to get the job done. To put it simply: Biomimetics is the practice of learning from and mimicking nature. Mimicking the natural structure of keratin building blocks (amino acid sequences), our K18 bioactive peptide is recognized as natural by the hair. It’s not washed away by water or shampoo like traditional bonding agents either, making K18 a genuine, lasting solution for damaged strands.
All hair types (natural, curly, fine, straight, etc.) derive most of their integrity from healthy, properly paired, disulfide bonds. When hair is damaged via thermal, chemical, mechanical or environmental factors, these disulfide bonds are broken apart resulting in single sulfur hydrogen bonds.
What happens after a disulfide bond breaks? There are two reactions that can take place. The first reaction is that the single sulfur hydrogen component pairs with a single oxygen molecule. This makes a perfect pair with no further damage taking place.
The second reaction is where damage occurs. A single sulfur hydrogen molecule will pair with three oxygen molecules creating S03, or what is known as a sulfate group. The protonated sulfate is known as Cysteic Acid. Cysteic acid then eats the protein out of the hair.
In the case of chemical services, OLAPLEX works by pairing with the single sulfur hydrogen bond faster than the three oxygen molecules can.
We hope you are delighted with your Blonde purchase.
You will recieve a confirmation email with your order details. As soon as your order has been shipped you will receive a shipping confirmation email with your tracking information.
We aim to dispatch all orders within 2 business days.
All order cancellations are reviewed individually. Please email Blonde at blonde@blondeadelaide.com.au as soon as possible with ‘cancel order’ in the subject line.
If the order hasn’t been shipped we will be able to process your request, however if it has been shipped then we are unable to cancel your order.
Blonde is not responsible for unwanted or incorrect orders.
Cancellations and/or refund requests are not guaranteed.
Please email Blonde at blonde@blondeadelaide.com.au
with your order number, correct email address and we will update your details.
Shipping costs a flat-rate fee of $14.95, and we offer free shipping for all orders over $150.
All orders containing an aerosol product/s cannot be sent to a PO Box address. These orders will be shipped via couriers, who are unable to deliver to a PO Box.
Orders that don’t contain aerosol product/s may be shipped to a PO Box address.
You can track your order using the tracking number on the link provided to you in your shipping confirmation email.
We aim to despatch your order as quickly as possible.
Please allow 5-7 business days to receive your order once it has been dispatched.
No, as soon as you order has been
dispatched we are unable to change any delivery details.
Please be 100% sure of your contact and order details when placing your order.
Blonde will not be liable for orders
missing due to incorrect address details.
No, we only ship to mainland Australia.
Yes! Click & Collect is available from our Henley Beach salon during business hours from Tuesday-Friday only.
Yes. We offer a 30 day refund for all unopened and unused products, in their original condition.
Read our full Returns Policy here.
Unfortunately, we cannot accept
returns on sale items or gift cards.
In all cases, the customer is responsible for all return shipping costs associated with the refund.
Read our full Returns Policy here.
Please send images of the damaged product/s to blonde@blondeadelaide.com.au along with your order number and name and we will assist
you in replacing your product/s.
Please Contact Us before returning your order.
Our returns address is:
Blonde
ShopT25
Henley Square Pavilion
330-35 Seaview Road
Henley Beach SA 5022
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